Frequently Asked Questions

Rewards HUB is an online platform designed for employee engagement and rewards management. It provides a seamless solution for organizations to manage their rewards and gifting programs efficiently.

Conversion rate for points may be either 1 point = Rs. 1 or 0.50 paise / 0.25 paise, which will be determined by the organization in terms of how they distribute them to their employees.

Yes, Employee can redeem points and pay additionally if they fall short of points required to buy the selected product in the cart.

Rewards HUB helps organizations engage with their stakeholders throughout the engagement life cycle. It streamlines the management of rewards and gifting programs, reduces operational overheads, and offers a diverse selection of products and experiences to choose from.

Yes, Rewards HUB offers solutions that can be customized to align with your organization's branding and requirements.

Simply reach out to our sales team to schedule a demo and discuss how our platform can meet your brand's needs. We'll guide you through the setup process and provide ongoing support to ensure a seamless experience.

The Bulk Store platform allows access for HR, Marketing, or Procurement teams with an approval process in place. Managers and Heads can utilize this platform, where managers make requests as needed and Heads approve them.

Yes, for bulk order we have “One level approval” system.

Yes, we do have keep stock for Merchandise category products.

If you opt to maintain stock for all items featured on the website, we can accommodate that. However, any unsold items will be invoiced to you accordingly.

We have two payment options available, wherein we can accept payment through Purchase Order (PO) or via Payment gateway.

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), wallets, etc. During the checkout process, you will be able to choose your preferred payment method and provide the necessary details to complete the transaction.

You can contact FOXBOX Rewards team on the below touchpoints:–

Contact - (+91) 8879992215 - Timings - Monday - Friday - 10 AM: 6 PM
Email – escalations@foxboxretail.com
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You can also WhatsApp your concern/request on the given number and we shall get back to you during working hours. We will be more than happy to help you.

Yes, we offer PAN India service as well as global shipping options. For International shipping charges may vary.

For Employee & Rewards store, the prices are including shipping. 

For bulk store, we can accept the payment while placing the order or we can charge it basis on the delivery location – This can be modified as per your your requirement

For every order, the tracking details will be shared with the users via SMS & Email. Also, they can track the status on the platform.

Returns/ Exchange: Returns/Replacements are accepted for unused products only in case of defects, damages during delivery, missing, or wrong products delivered. Requests for the same shall only be accepted with 48 hours of receiving the order. If the item is received damaged during shipping, please provide photographic evidence of the damaged items. Post verifying, we will send the replacement.

In Apparel if size issues are there, it cannot be changed or replaced once the order is dispatched / delivered.

‍Cancellation: Cancellation can be done within 24 hours of placing the order. Please note, refund of order amount will be processed back to the source account within 7 working days. For any further queries, Kindly contact us on escalations@foxboxretail.com.

We've partnered with leading courier services such as Bluedart, DTDC, Delhivery, and Xpressbees. The courier services used vary based on location and availability.

Yes. We provide a range of customization options for our clients, including engraving, embossing, printing, embroidery, and more.

Yes, we can run offer discounts and promotions on the platform.

No, we don’t. However, based on your requirement we can add the services. Additional charges will be applicable.

Yes, we can run offline activity.

For Employee & Reward store, the maximum purchase quantity is upto 5

For Bulk store the minimum purchase quantity is 50 and the maximum can be set up as per your requirement.

Branded products come with a standard warranty provided by the brand. However, in case of customization the warranty will be voided by the brand.

Yes, we can do customization.

Customization options include paper sleeve and sticker printing.

We introduce new products monthly, offering a diverse range of categories and hampers tailored to various events and occasions.

Yes, we have wide range of sustainable products that includes, apparels, stationery, drinkware, bags, etc.

Pricing varies due to customization offered on every product, as well as availability, since we maintain stock for all listed products on the platform.